FAQs
Below you will find answers to the most asked questions about our services.
How do I place an order?
Go to checkout and enter your billing information and shipping address. Returning customers can sign in using their email and password, and their billing information will appear automatically. We typically ship out during business days (Japan), and shipping takes approximately 14 business days to arrive at your door.
What if my payment won’t go through?
As we operate our business in Japan, many credit card companies or bank institutions may flag the payment as suspicious activity. They will need to be contacted to proceed with the payment and purchase of your items.
Do you sell used products?
No, all of our products are new.
Do you sell genuine products?
Yes, we provide genuine products either by Honda/Acura or with our trusted aftermarket partners. We clearly indicate the manufacturer of each product in all of our listings.
When does MITA typically ship out orders?
MITA typically ships out orders during business days in Japan.
What happens if I order on a Friday afternoon, Saturday, or Sunday (Tokyo time)?
If you place an order during these times, it may not be shipped out until the following week.
How long does shipping take
Shipping takes approximately 2-3 business days to arrive at your door, based on the expected shipping and delivery times of the company’s shipping partners.
When can I expect my order to arrive?
After placing your order, the company will begin processing it the following business day. From there, it will take approximately 14 business days for your order to arrive, unless any items need to be manufactured or are on backorder status.
I ordered wheels and received a tracking number, but it’s not updating. What should I do?
Don’t worry! For our wheels, we ship them using sea freight to provide you with the best rate possible. The tracking information won’t update until the wheels have been cleared by customs and arrived in the designated country. So, if you don’t see any updates yet, it just means your wheels are still in transit. Please be patient and keep an eye on your tracking information, as it should update once your wheels have cleared customs and arrived in your country.
Do your aftermarket partners carry stock?
No, they do not carry stock.
Why don’t your aftermarket partners carry stock?
It’s typical for companies on this side of the world not to carry stock unless it’s in high demand.
How long will it take for my part to be made and shipped?
There may be a lead time of a week to a month before your part is made and shipped.
Who can I contact if I have questions?
Please contact MITA via email if you have any questions.
My order is back ordered. What can I do?
WE HAVE SOLUTIONS
- Any backordered items need and will be cancelled automatically to prevent any delays to purchases and orders.
- Items that have a backorder date of up to 3-4 business weeks will remain; while items that are longer will be cancelled and automatically refunded.
- Any orders sent out separately are subjected to package shipping costs and a processing fee.
- Aftermarket partners’ products are exempt from the backorder time frame as many products are made to order and can take a few months to be made.
What happens after I place an order with MITA Motorsports?
Once we receive your order, we process it immediately. Please note that we do not send order confirmation emails. Instead, we will send you a fulfillment email that includes a tracking number for your order. This email will confirm that your order has been processed and shipped. If you have any questions or concerns about your order, please feel free to contact us at info@mitamotorsports.com.
MITA Motorsports or MITA LLC (MITA合同会社) is not responsible for any duties or import taxes that may be levied on shipments sent. These charges are determined by the customs agency of the recipient’s country and are the responsibility of the recipient. MITA Motorsports or MITA LLC (MITA合同会社) has no control over these charges, and they vary by country. Therefore, we recommend that you check with your country’s customs agency to determine what these additional costs will be before placing an order with us. Please note that failure to pay any duties or import taxes may result in the shipment being returned to MITA Motorsports or MITA LLC (MITA合同会社), and we will not be able to refund any shipping or handling fees in such cases.
Can I cancel my order after placing it?
Yes, you can cancel your order within one business day of placing the order.
What happens if I don’t cancel my order within one business day?
Orders that are not cancelled within one business day cannot be cancelled.
Can I cancel OEM Products and Aftermarket partners’ products?
No, you cannot cancel these products, and they are considered final sales unless the item(s) are backordered.
How do I cancel my order?
A: To cancel your order, please send an email to info@mitamotorsports.com with your order number and an explanation for the cancellation.
Can I return my order?
Yes, you may return your order within 5 business days of receiving your tracking number.
Are OEM Honda products or partnered products eligible for return?
No, OEM Honda products or partnered products are not eligible for return.
Are OEM Honda / Acura part numbers matching to order eligible for return?
No, OEM Honda / Acura part numbers matching to order are final sales.
Are partnered company products eligible for return?
No, partnered company products are final sales.
Are MITA original products eligible for return?
Yes, MITA original products are eligible for return, but a 20% restocking fee will be applied.
In what condition should the returned item be?
The returned item needs to be returned in a non-used working condition and in the original sealed packaging.
Do I need to provide a reason for returning the product?
Yes, an email with reasoning is required. If acceptable, a return can be authorized.
Who pays for shipping costs for returns?
The returner is responsible for paying any shipping costs for returns, including customs and fees.
What should I do if my product arrives defective?
If you receive a defective product, please contact MITA Motorsports immediately. You can email us at info@mitamotorsports.com and provide your order number and proof of the defective item, such as photos or videos.
How does MITA Motorsports ensure product quality?
We take great care in ensuring the quality of our products. Before we package and ship them, we thoroughly inspect each item for authenticity and any imperfections. If any issues arise during this process, we will notify you immediately.
What happens if I am not satisfied with my purchase?
MITA LLC does not guarantee customer satisfaction with our products or services. Please keep in mind that we design, make, or manufacture products sold online. However, if you have any concerns or issues with your purchase, please don’t hesitate to reach out to us. We will do our best to assist you.
My package is stuck in transit. What should I do?
If your package is stuck in transit, there are a few steps you can take.
What information does FedEx require?
FedEx may require information on what the package contains, and they will also require an HS7 form.
What should I do if I encounter other issues?
If you encounter any other issues, please email us for further assistance.
