Below you will find answers to the most asked questions about our services.
How do I place an order?
Proceed to checkout and enter your billing information and shipping address. Returning customers may sign in using their registered email address and password, where available, and previously saved information may be displayed automatically.
Orders are generally processed and shipped during MITA’s business days in Japan. Processing and shipping times vary depending on the product, availability, shipping method, destination, customs clearance, and other circumstances.
Estimated delivery times provided on the website or at checkout are estimates only and are not guaranteed delivery dates. International shipments may take longer than the estimated timeframe due to customs clearance, carrier delays, weather, transportation conditions, or other circumstances outside MITA’s control.
What if my payment will not go through?
Because MITA Motorsports operates in Japan and processes transactions that may involve international merchants, some credit card companies, banks, or payment providers may decline or flag a transaction for security or fraud-prevention purposes.
If your payment is declined or cannot be completed, please contact your credit card company, bank, or payment provider to confirm that the transaction is authorized and that your account is permitted to process the payment.
MITA Motorsports cannot override a payment authorization, fraud-prevention decision, or transaction restriction imposed by your bank, card issuer, or payment provider.
If the payment continues to fail after contacting your payment provider, please contact MITA Motorsports for assistance. We may request that you use an alternative available payment method.
When is my order considered confirmed?
Submitting an order or receiving an automated order confirmation does not necessarily guarantee that the order can be fulfilled. Orders remain subject to payment authorization, product availability, inventory verification, and MITA’s acceptance of the order.
If MITA is unable to fulfill an order after it has been submitted, we will contact the customer and provide the appropriate resolution in accordance with applicable law and our policies.
Are your products new?
Unless a product is specifically identified as “AS IS”, used, refurbished, open-box, or otherwise described differently in the product listing, products sold by MITA Motorsports are offered as new products.
Any product that is not in standard new condition will be clearly identified in the applicable product listing or purchase documentation.
Do you sell genuine products?
Yes. MITA Motorsports sources products from Honda/Acura and from established aftermarket manufacturers and suppliers.
The manufacturer or brand of each product is identified in the applicable product listing to the extent reasonably available.
Customers should review the product listing carefully to confirm the manufacturer, brand, part number, specifications, and other product information before placing an order.
MITA does not represent that every product is manufactured by Honda/Acura. Products manufactured by aftermarket companies are identified accordingly.
When does MITA Motorsports ship orders?
MITA Motorsports generally processes and ships orders during our business days in Japan. Orders placed outside our business hours, including orders placed on weekends or Japanese holidays, may not be processed until the next business day.
What happens if I order on a Friday afternoon, Saturday, Sunday, or Japanese holiday?
Orders placed after our business hours on Friday, during the weekend, or on a Japanese holiday may not be processed until the next business day in Japan.
Business days are based on MITA’s operating schedule in Japan and do not include weekends or Japanese national holidays.
How long does shipping take?
Shipping and delivery times depend on the product, shipping method, destination, carrier, customs clearance, and other circumstances.
Where an estimated shipping or delivery timeframe is displayed during checkout or in the product listing, that timeframe is an estimate only and is not a guaranteed delivery date.
Standard express or air shipping may typically take approximately 2–3 business days in transit after the order has been processed and shipped, depending on the destination and carrier. This estimate does not include order processing, weekends, holidays, customs clearance, or carrier delays.
How long does FREE SHIPPING take?
Orders shipped using a FREE SHIPPING option may be transported using economy or sea freight depending on the product, destination, and available shipping arrangement.
FREE SHIPPING orders may take approximately 60–90 days to arrive. This is an estimated timeframe only and may be extended by customs clearance, carrier delays, port congestion, weather, transportation conditions, or other circumstances outside MITA’s control.
FREE SHIPPING may not include standard shipment tracking or continuous tracking updates. Tracking availability depends on the shipping method and carrier used for the order.
When can I expect my order to arrive?
Order processing generally begins on the next business day after the order is received and payment has been successfully authorized.
The total time required to receive an order depends on order processing time plus transit time. Products that are in stock may generally be processed more quickly, while products that require manufacturing, procurement, special ordering, or are on backorder may require additional time.
Any estimated delivery timeframe provided by MITA, a carrier, or a shipping partner is an estimate and does not constitute a guaranteed delivery date.
Can my order take longer than the estimated shipping time?
Yes. International shipments may experience delays due to customs inspections, customs clearance, carrier operations, port congestion, weather, transportation conditions, documentation requirements, manufacturing delays, backorders, or other circumstances beyond MITA’s reasonable control.
MITA Motorsports is not responsible for delays caused by customs authorities, government agencies, carriers, manufacturers, suppliers, or other third parties.
Important Shipping Notice
Customers are responsible for reviewing the applicable shipping method, estimated timeframe, and shipping terms before completing their purchase.
Placing an order based on a personal deadline, event date, travel date, installation appointment, or other time-sensitive requirement does not guarantee delivery by that date. If you require a product by a specific date, please contact MITA before placing your order so that available shipping options and estimated transit times can be reviewed.
What happens if an item I ordered is on backorder?
If an ordered item is found to be on backorder, MITA Motorsports may review the expected availability date before proceeding with fulfillment.
How long will MITA hold a backordered item?
Backordered items with an expected availability timeframe of up to 2 business weeks may remain on the order and will generally be held for fulfillment.
If the expected availability timeframe exceeds 2 business weeks, MITA may cancel the backordered item and issue a refund for the cancelled item unless otherwise agreed with the customer.
The estimated availability date provided by a manufacturer or supplier is an estimate and is not a guaranteed delivery date.
What happens if I want my available items shipped separately?
If an order contains backordered items and the customer requests that available items be shipped separately before the remaining items become available, the customer may be responsible for additional shipping costs and applicable processing fees.
MITA will advise the customer of any applicable additional charges before processing the separate shipment.
Are aftermarket partner products subject to the 2-business-week backorder timeframe?
No. Products manufactured or supplied by MITA’s aftermarket partners may be subject to different production and availability schedules.
Many aftermarket products may be made to order, specially manufactured, or produced according to supplier production schedules and may require several weeks or months before becoming available.
For these products, the standard 2-business-week backorder timeframe does not necessarily apply. Customers should review the estimated production or availability timeframe provided for the specific product before placing an order.
Can I cancel a backordered item?
Cancellation of a backordered item is subject to MITA’s Cancellation Policy and the specific terms applicable to the product.
A backorder does not automatically create a right to cancel an order. Certain special-order, made-to-order, or aftermarket partner products may be non-cancellable once procurement or production has begun.
Important
Backorder, production, and availability dates are provided as estimates based on information available from MITA’s suppliers and manufacturers. MITA Motorsports cannot guarantee a specific availability or delivery date for backordered or made-to-order products.
What happens after I place an order?
After an order is submitted and payment has been successfully authorized, MITA Motorsports will begin processing the order in accordance with our normal business operations.
Order processing is not necessarily immediate and may depend on product availability, payment verification, procurement requirements, backorders, manufacturing schedules, and other circumstances.
Will I receive an order confirmation email?
MITA Motorsports does not necessarily send a separate order confirmation email for every order. Depending on the order and our systems, you may instead receive a fulfillment or shipping notification once your order has been processed and shipped.
How will I know when my order has shipped?
When applicable, MITA will send a fulfillment or shipping notification to the email address associated with the order. Where the selected shipping method provides tracking, the notification may include the applicable tracking information.
The absence of a tracking number does not necessarily mean that an order has not shipped. Certain economy, sea freight, or other shipping methods may provide limited tracking or no individual tracking number.
How long does FREE SHIPPING take?
Orders placed using a FREE SHIPPING option may be shipped using an economy or sea freight method, depending on the product, destination, and available shipping arrangement.
FREE SHIPPING orders may take approximately 60–90 days (2–3 months) to arrive. This is an estimated timeframe only and is not a guaranteed delivery date.
Delivery may take longer due to customs clearance, port congestion, carrier delays, weather, transportation conditions, documentation requirements, or other circumstances outside MITA’s reasonable control.
Does FREE SHIPPING include tracking?
FREE SHIPPING may not include a tracking number or continuous shipment tracking. Tracking availability depends on the specific shipping method and carrier used for the order.
Customers selecting FREE SHIPPING acknowledge that shipment visibility may be limited and that tracking information, where available, may not update continuously during transit.
Do you have questions about my order?
If you have questions or concerns regarding your order, please contact MITA Motorsports at info@mitamotorsports.com and include your order number so that we can locate and review your order.
How are duties, tariffs, and import taxes handled?
Customers in the United States:
For orders shipped to the United States under a shipping arrangement where duties and tariffs are collected at checkout, MITA Motorsports or MITA LLC (MITA合同会社) will collect the applicable amounts identified at the time of purchase.
These amounts are intended to cover the applicable import duties, tariffs, or taxes included in the applicable shipping or import arrangement. The actual assessment and collection of customs charges are determined by the applicable customs authorities.
Customers remain responsible for providing accurate information and documentation required for customs clearance.
Customers outside the United States:
Unless duties and import taxes are expressly included in the shipping method or purchase price, customers outside the United States are responsible for any duties, tariffs, import taxes, VAT, GST, customs fees, brokerage fees, or other charges imposed by the customs authority, carrier, or government agency in the destination or transit country.
These charges vary by country, product classification, declared value, country of origin, shipping method, and other factors. MITA Motorsports does not control the amount assessed by foreign customs authorities.
Customers are responsible for researching and understanding the applicable import requirements and potential charges in their country before placing an order.
What happens if I do not pay the required customs charges?
If a customer refuses or fails to pay duties, taxes, customs charges, brokerage fees, or other amounts required by the carrier or applicable customs authority, the shipment may be delayed, held, abandoned, or returned to MITA.
If the shipment is returned because the customer refused or failed to pay applicable charges or failed to provide required information or documentation, the customer may be responsible for return shipping, storage, customs, brokerage, handling, and reshipment costs.
Any refund, if applicable, may be reduced by costs incurred by MITA in connection with the returned shipment. Original shipping, handling, customs, brokerage, and other non-refundable charges are not automatically refundable.
Important Customs Notice
MITA Motorsports cannot guarantee the amount, timing, or outcome of any customs assessment or clearance process. Customs authorities and carriers may independently inspect shipments, request additional documentation, reassess declared information, or impose additional charges.
By placing an international order, the customer acknowledges responsibility for complying with applicable import and customs requirements and for providing accurate information when requested.
Can I cancel my order?
Cancellation eligibility depends on the product type, order status, fulfillment status, and applicable terms of sale.
For eligible MITA original products, customers may submit a cancellation request within one business day of placing the order. Cancellation requests must be submitted by email and are subject to MITA’s approval.
After one business day, an order may have entered processing, procurement, packaging, fulfillment, or shipment, and cancellation may no longer be available.
Where MITA approves a customer-requested cancellation of an eligible MITA original product, a 20% cancellation/restocking fee will be deducted from the amount refunded to the customer.
This cancellation fee may also apply to eligible Pre-Orders and Back Orders unless different cancellation terms are specifically stated at the time of purchase.
What happens if I don’t cancel my order within one business day?
After the one-business-day cancellation period, MITA may refuse a customer-requested cancellation if the order has entered processing, procurement, packaging, fulfillment, or shipment.
For orders that are no longer eligible for cancellation, the customer remains responsible for the order in accordance with the applicable terms of sale.
Can I cancel OEM products or products manufactured by MITA’s aftermarket partners?
Generally, no. OEM products and products manufactured or supplied by MITA’s aftermarket partners are generally final sale and are not eligible for customer-requested cancellation, except where otherwise required by applicable law or where MITA expressly agrees otherwise in writing.
Customers are responsible for confirming the correct product, part number, specifications, compatibility, and application before placing an order.
Can I cancel a Back Order?
A Back Order does not automatically create a right to cancel an order. Cancellation eligibility depends on the product type, supplier terms, order status, and whether MITA has already committed funds, inventory, procurement resources, or other resources to fulfill the order.
Special-order, made-to-order, or aftermarket partner products may be subject to additional cancellation restrictions.
If cancellation is available, MITA will advise the customer of the applicable cancellation terms and any applicable fees before processing the cancellation.
How do I request an order cancellation?
To request a cancellation, please email info@mitamotorsports.com with your order number and the reason for your cancellation request.
Submitting a cancellation request does not automatically cancel the order. A cancellation is effective only after MITA confirms the cancellation in writing.
If the order has already been processed, shipped, or otherwise become ineligible for cancellation, the request may be denied and the order will remain subject to the applicable terms of sale.
Important
All cancellation requests are subject to MITA Motorsports’ Terms of Use, Return Policy, applicable product-specific terms, and applicable Japanese law.
Nothing in this policy limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.
Returns are subject to MITA Motorsports’ Return Policy and the terms applicable to the specific product.
For eligible MITA original products, a return request must be submitted within 5 days of receiving the product. The return must be approved by MITA before the product is sent back.
Receiving a tracking number does not start the return period. The return period begins when the product is delivered.
Are OEM Honda products or partnered products eligible for return?
No. OEM Honda products and products from our partnered companies are generally final sale and are not eligible for return or cancellation, except where otherwise required by applicable law.
Are OEM Honda / Acura part numbers ordered specifically to match my vehicle eligible for return?
No. OEM Honda / Acura products ordered specifically based on a requested part number, vehicle information, or customer request are final sale and are not eligible for return or cancellation, except where otherwise required by applicable law.
Customers are responsible for confirming the correct part number and compatibility before placing an order.
Are partnered company products eligible for return?
No. Products supplied by our partnered companies are generally final sale and are not eligible for return or cancellation, except where otherwise required by applicable law.
Are MITA original products eligible for return?
Yes, subject to MITA’s Return Policy.
Eligible MITA original products may be returned if the return is approved by MITA and the product meets all applicable return conditions.
A 20% restocking/cancellation fee will apply to approved customer-requested returns or cancellations of MITA original products.
This policy also applies to pre-orders unless a different cancellation policy is specifically stated at the time of purchase.
What condition must the returned item be in?
The product must be unused, uninstalled, unmodified, and in fully resalable condition.
The product must be returned in its original sealed packaging with all original accessories, documentation, labels, and components.
The product must be free from damage, scratches, marks, or other signs of use.
MITA reserves the right to refuse a return or apply additional charges where the returned product does not meet the applicable return requirements.
Do I need to provide a reason for returning the product?
Yes. A return request must be submitted by email and must include the reason for the requested return.
A return is not considered authorized until MITA confirms the return in writing.
Please do not send a product back without receiving return authorization from MITA.
Who pays for return shipping?
The customer is responsible for all return shipping costs for customer-requested returns, including shipping, customs duties, taxes, brokerage fees, and other applicable charges.
For returns resulting from an incorrect shipment or a confirmed product defect attributable to MITA, MITA will determine the appropriate shipping arrangement in accordance with the applicable Return Policy and applicable law.
Can I cancel my order?
Cancellation depends on the type and status of the order.
Orders for pre-order, special-order, custom-order, made-to-order, or specifically sourced products may not be cancellable once the order has been processed or procurement has begun.
For eligible MITA original products, an approved customer-requested cancellation may be subject to the 20% cancellation/restocking fee.
What if I ordered the wrong part?
Customers are responsible for confirming the correct part number, vehicle compatibility, specifications, and intended application before placing an order.
Ordering an incorrect part number, selecting the wrong product, or determining after purchase that a product is incompatible with the customer’s vehicle does not automatically qualify the order for a return.
Any return must comply with MITA’s Return Policy and be approved in writing by MITA.
What if my item arrives damaged or defective?
Please contact MITA as soon as possible after delivery and provide photographs or other information necessary for us to investigate the issue.
Do not install, modify, disassemble, paint, or otherwise alter the product before contacting MITA regarding a suspected defect or shipping damage.
If MITA determines that the product is defective or was incorrectly shipped, we will provide the appropriate remedy in accordance with applicable law and our Return Policy.
What if I simply change my mind?
A change of mind does not automatically entitle a customer to a return.
If MITA approves a discretionary return of an eligible MITA original product, the applicable 20% restocking fee and return conditions will apply.
Important
All returns and cancellations are subject to MITA Motorsports’ Terms of Use, Return Policy, and applicable Japanese law. In the event of a conflict, applicable law will prevail.
Please contact MITA before sending any return. Unauthorized returns may be refused.
What should I do if I receive a defective product?
If you believe you have received a defective product, please contact MITA Motorsports within 5 days of receiving the product. Please email us at info@mitamotorsports.com and provide your order number along with clear photographs or videos showing the issue.
Please do not install, modify, disassemble, alter, or otherwise use the product before contacting MITA regarding a suspected defect, as doing so may affect our ability to determine the cause of the issue.
MITA may request additional information, photographs, videos, vehicle information, installation details, or other documentation in order to investigate the reported issue.
How does MITA Motorsports ensure product quality?
We take reasonable care to inspect products before they are packaged and shipped. Where applicable, we inspect products for authenticity, visible damage, missing components, and apparent manufacturing or packaging issues.
Because many of the products we sell are manufactured by third-party manufacturers or suppliers, MITA cannot guarantee that every product will be completely free from minor cosmetic imperfections or manufacturing variations.
If we identify an apparent issue with a product before shipment, we may contact the customer before proceeding with the order.
What happens if I am not satisfied with my purchase?
Customer dissatisfaction or a change of mind does not automatically qualify an order for a return, refund, exchange, or cancellation.
Returns are only accepted in accordance with MITA Motorsports’ Return Policy and the applicable terms for the specific product.
MITA sells products manufactured by MITA and by third-party manufacturers and suppliers. Unless expressly stated otherwise, MITA does not manufacture, design, or control the manufacturing process of third-party products sold through our website.
If you have a concern regarding your purchase, please contact us and provide your order number and details of the issue. We will review the matter and determine the appropriate resolution in accordance with our policies and applicable law.
What should I do if my package is delayed or appears to be stuck in transit?
International shipments may experience delays while in transit, during customs clearance, or while awaiting additional information or documentation. Tracking information may also remain unchanged for an extended period while a shipment is being transported between locations or processed by customs.
If your tracking information has not updated for an extended period, please contact MITA Motorsports with your order number and tracking number. We will review the available shipment information and assist where reasonably possible.
Please note that MITA cannot control the actions, processing times, inspection procedures, documentation requirements, or decisions of customs authorities, government agencies, freight carriers, or other third parties.
What information may be required for customs clearance?
Depending on the destination country, shipping method, and contents of the shipment, customs authorities or the shipping carrier may request additional information or documentation from the recipient.
This may include information regarding the contents, value, intended use, country of origin, vehicle information, or other documentation required by the applicable customs authority or carrier.
For certain shipments, the carrier may require specific forms or declarations, including an HS-7 form where applicable.
Customers are responsible for providing accurate and timely information and documentation requested by the carrier or applicable customs authority.
What happens if customs holds my package?
Customs authorities in the transit or destination country may inspect, hold, delay, request additional documentation for, or otherwise restrict a shipment.
MITA Motorsports does not control customs decisions or processing times and cannot guarantee that a shipment will clear customs within a specific timeframe.
If additional information or documentation is requested from you, you are responsible for providing the requested information within the timeframe specified by the carrier or customs authority.
Failure to provide required information or documentation may result in additional delays, storage charges, return of the shipment, abandonment of the shipment, or other consequences imposed by the carrier or customs authority.
I ordered wheels and received a tracking number, but the tracking information is not updating. What should I do?
Wheel shipments may be transported by sea freight depending on the shipping method selected for the order. Sea freight shipments generally have fewer tracking events than standard express shipments, and tracking information may not update continuously while the shipment is in transit.
In some cases, tracking information may not show a new scan until the shipment reaches a designated port, undergoes customs processing, or is transferred to the local delivery carrier.
A lack of tracking updates does not necessarily indicate that a shipment has been lost or stopped.
If the shipment appears to be delayed beyond the expected transit period, please contact MITA Motorsports with your order number and tracking number so that we can review the shipment status.
What if my shipment is delayed in a country other than my destination country?
International shipments may pass through one or more transit countries before reaching the destination country. A shipment may be subject to customs inspection, clearance procedures, documentation requirements, or other processing while in transit.
MITA Motorsports does not control the customs authorities or government agencies of transit countries and cannot guarantee clearance or processing times in those countries.
Where additional information or documentation is required from the customer, the customer is responsible for providing such information promptly.
What should I do if I encounter another shipping issue?
Please email MITA Motorsports with your order number, tracking number, and a description of the issue. Where applicable, please include screenshots or other documentation showing the current tracking status.
We will review the available information and assist with the carrier or shipment to the extent reasonably possible.
Why does my product have a “MADE IN CHINA” sticker?
For certain products shipped through our Hong Kong logistics arrangements using SEA FREIGHT (DDP) or AIR FREIGHT (DDP), a “MADE IN CHINA” sticker may be applied as part of the export, shipping, or customs documentation process.
The presence of this sticker does not, by itself, indicate that the product was manufactured in China. The country of manufacture or origin of a product is determined separately based on the applicable product and origin information.
Are your products made in China?
Not necessarily. MITA products are sourced from various manufacturers and suppliers, and the country of manufacture varies by product.
Unless otherwise specifically stated, the presence of a “MADE IN CHINA” sticker on a product does not mean that the product was manufactured in China.
Customers who require specific country-of-origin information for customs, regulatory, resale, or other purposes should contact MITA before placing an order.
Why do you ship from Hong Kong?
Certain products may be routed through Hong Kong as part of our international logistics and fulfillment arrangements. Using Hong Kong-based freight routes allows us to offer certain SEA FREIGHT (DDP) and AIR FREIGHT (DDP) shipping options at competitive rates.
Depending on the product, destination, shipping method, and logistics arrangement, the actual transit route and shipping origin may vary.
What does DDP (Delivered Duty Paid) mean?
DDP generally means that the seller arranges transportation and customs clearance to the destination and is responsible for applicable import duties and taxes included within the agreed DDP shipping arrangement.
However, DDP does not eliminate the customer’s responsibility to provide accurate information or documentation requested by customs authorities, carriers, or other government agencies.
If additional charges arise because of inaccurate information, failure to provide required documentation, refusal to accept the shipment, changes requested by the customer, or other circumstances attributable to the customer, the customer may be responsible for those charges.
Will I be charged additional duties or taxes with a DDP shipment?
For shipments specifically sold and confirmed as DDP, applicable import duties and taxes are generally included in the agreed shipping arrangement.
However, customers remain responsible for any charges that arise from circumstances outside the agreed DDP arrangement, including customer-requested changes, incorrect information, failure to provide required documentation, storage charges, return shipping, or reshipment.
Can I remove the “MADE IN CHINA” sticker?
Customers should not remove, alter, cover, or obscure any customs, export, import, product-origin, or compliance markings while the shipment is in transit or undergoing customs processing.
After delivery, customers may remove shipping-related stickers where permitted by applicable law. However, customers should retain any product-origin or regulatory markings that are required to remain on the product or packaging under applicable law.
Can I cancel a Pre-Order or Back Order?
Pre-Orders and Back Orders may be subject to different cancellation terms because MITA may have already committed funds, inventory, procurement resources, or supplier arrangements to fulfill the order.
If MITA approves a customer-requested cancellation of an eligible Pre-Order or Back Order, a 20% cancellation/restocking fee will be deducted from the amount refunded to the customer.
The 20% fee is intended to cover costs associated with order processing, procurement, inventory allocation, supplier arrangements, administrative handling, and cancellation processing.
A cancellation request is not effective until MITA confirms the cancellation in writing.
Some Pre-Order or Back Order products may be non-cancellable once procurement or fulfillment has commenced. Any product-specific cancellation terms disclosed at the time of purchase will also apply.
Price Matching Policy
MITA Motorsports or MITA LLC (MITA合同会社) may offer price matching at its discretion for eligible products. Price matching is subject to the conditions below and is not guaranteed for every product or request.
Price matching is available only when the competing seller is a legitimate, authorized, and verifiable retailer of the identical product.
The following conditions apply:
The competing website must be an authorized and verifiable retailer of the product in question.
The competing product must be identical to the product offered by MITA, including brand, manufacturer, model, part number, specifications, size, color, condition, and included items, where applicable.
The competing price must be publicly advertised and verifiable at the time MITA reviews the price match request.
The competing price must be available to the general public and may not require a special membership, coupon code, private offer, loyalty program, employee discount, or other restricted promotion.
Price matching does not apply to clearance, closeout, liquidation, refurbished, used, open-box, damaged, discontinued, or sold-out items.
Price matching does not apply to prices resulting from pricing errors, unauthorized sellers, marketplace sellers, auction listings, private sales, or other pricing that MITA determines cannot reasonably be verified.
Shipping charges, customs duties, taxes, brokerage fees, handling fees, installation charges, and other additional costs may be considered when determining whether a competing offer represents a lower total price.
MITA reserves the right to verify the authenticity of the competing website, the identity and authorization of the competing seller, product availability, product specifications, and the accuracy of the advertised price.
Price matching cannot be combined with other MITA discounts, promotions, coupons, special offers, or other pricing arrangements unless MITA expressly approves otherwise in writing.
Price matching is subject to MITA’s approval and is not an automatic entitlement.
How to Request a Price Match
To request a price match, please contact MITA before placing your order and provide the information necessary for us to verify the competing offer.
Submit a Price Match Inquiry
Please provide the following information:
1. Product Information
Product name, manufacturer, model, and part number, as applicable.
2. Competitor Information
The competing seller’s website, direct product listing URL, advertised price, and any other information necessary for MITA to verify the offer.
3. Customer Information
Your name, contact information, and any other information necessary to process the request.
Price match requests may be submitted by email or through the inquiry form available on the MITA Motorsports website.
Review and Confirmation
After receiving your price match request, MITA will review the information and determine whether the request meets the applicable eligibility requirements.
MITA will make reasonable efforts to respond to price match inquiries within 1–2 business days. Response times may vary depending on the availability of information and the complexity of the verification process.
If the request is approved, MITA will provide confirmation and, where applicable, issue a custom invoice reflecting the approved price.
Do not place your order before receiving written confirmation from MITA.
No Retroactive Price Matching
Price matching must be approved before the purchase is made.
If you place an order before receiving written approval and the applicable custom invoice, the order will not automatically qualify for a price adjustment or refund based on a subsequently submitted price match request.
Once an order has been placed, MITA is not obligated to retroactively apply a price match.
If a price match request is approved, the customer must complete the purchase using the pricing or custom invoice provided by MITA. An approved price match cannot be transferred to another order or customer without MITA’s written approval.
Important Notice
Submission of a price match request does not guarantee approval.
MITA reserves the right to reject any price match request that does not satisfy the requirements of this policy or where the competing price, seller, product, or availability cannot be independently verified.
MITA’s determination regarding price match eligibility will be final, subject to applicable law.
What does “AS IS” mean?
“AS IS” means that the product is being sold in its existing condition as specifically described in the product listing. AS IS products may have cosmetic imperfections, discontinued packaging, minor defects, or other disclosed conditions.
By purchasing an AS IS product, the customer acknowledges that the product may have imperfections or conditions that would not apply to a new, standard-condition product.
What kind of imperfections can I expect?
Depending on the product, imperfections may include scratches, dents, paint imperfections, marks, packaging damage, discoloration, or other cosmetic conditions.
Any known material imperfections or conditions will be described in the product listing to the extent reasonably possible.
Can I return or exchange an “AS IS” item?
AS IS products are final sale. Customer-requested returns, exchanges, refunds, or cancellations are not accepted except where otherwise required by applicable law or expressly approved by MITA in writing.
Is there a warranty for “AS IS” items?
AS IS products are sold without any additional warranty or guarantee from MITA, except for any warranty or rights that cannot legally be excluded under applicable law.
How do I know if an item is an “AS IS” item?
AS IS products will be clearly identified as “AS IS” in the applicable product listing, product description, or other purchase documentation.
Are “AS IS” items safe to use?
AS IS status does not by itself mean that a product is unsafe or unusable. However, customers are responsible for reviewing the product description, disclosed condition, specifications, compatibility, intended use, and any applicable warnings before purchasing or using an AS IS product.
Customers should not use a product if they determine that it is unsuitable, damaged, or unsafe for their intended application.
How can I get more information about an AS IS item?
If you have questions about the condition, specifications, compatibility, or disclosed imperfections of an AS IS product, please contact MITA Motorsports before purchasing. We strongly recommend confirming any questions or concerns before completing your purchase.
Are there any additional discounts on AS IS items?
AS IS products may already be offered at a reduced price due to their disclosed condition. Unless otherwise stated, additional discounts, promotions, coupons, or price matching do not apply to AS IS products.
Where can I find the terms and conditions for AS IS items?
The terms applicable to AS IS products are available on the MITA Motorsports website and may also be provided or referenced during the purchase process.
Can I use an AS IS item for its intended purpose?
AS IS products may be suitable for their intended purpose, depending on the specific product and its disclosed condition. Customers are responsible for determining whether an AS IS product is suitable for their intended application before purchasing.
Will you describe all imperfections in the product listing?
MITA will make reasonable efforts to accurately describe known material imperfections and conditions. However, minor cosmetic variations, imperfections, or differences may not be individually identified.
Customers purchasing AS IS products acknowledge that the product may contain imperfections beyond those specifically illustrated or described in the listing, provided that such limitations are permitted by applicable law.
What if the item does not fit or is not suitable for my needs?
Customers are responsible for confirming the product’s compatibility, specifications, dimensions, application, and suitability before purchasing.
AS IS products are final sale and cannot be returned or exchanged because the product does not fit, is incompatible with the customer’s vehicle, or does not meet the customer’s preferences or expectations.
What payment methods do you accept for AS IS items?
AS IS products may be purchased using the payment methods available on the MITA Motorsports website at the time of purchase.
Where can I find AS IS items on your website?
AS IS products will be clearly identified as “AS IS” in the applicable product listing or designated section of the MITA Motorsports website.
Important
All AS IS purchases are subject to MITA Motorsports’ Terms of Use, Return Policy, product-specific terms, and applicable Japanese law.
MITA Motorsports takes customer claims and disputes seriously. Customers are encouraged to contact MITA directly and provide the relevant order number, documentation, photographs, tracking information, or other evidence necessary for us to review and resolve an issue.
Submitting a legitimate claim or complaint does not, by itself, result in an account restriction or refusal of future service.
MITA reserves the right to investigate any claim or dispute and may request reasonable documentation or information necessary to determine the facts and circumstances of the matter.
MITA reserves the right to contest, reject, or defend against claims that MITA reasonably determines are unsupported, inaccurate, fraudulent, abusive, or inconsistent with the applicable order records, shipping records, product information, or terms of sale.
Examples of conduct that may result in account restrictions include, without limitation:
• Repeated or knowingly false claims regarding products, shipments, payments, refunds, or deliveries.
• Fraudulent or unauthorized payment disputes or chargebacks.
• Providing materially false or misleading information in connection with an order or claim.
• Attempting to obtain refunds, replacements, credits, or other benefits to which the customer is not entitled.
• Repeated abuse of MITA’s return, refund, cancellation, shipping, or warranty policies.
• Threatening, harassing, abusive, or intimidating MITA employees, representatives, vendors, or service providers in connection with a dispute.
• Using multiple accounts or identities to circumvent an account restriction or other MITA policy.
Account and Ordering Restrictions
To the extent permitted by applicable law, MITA may restrict, suspend, or terminate a customer’s account or refuse future orders where MITA reasonably determines that the customer has engaged in fraudulent, abusive, deceptive, or otherwise prohibited conduct.
Where appropriate, MITA may also cancel pending orders or decline future transactions associated with an account, payment method, address, or other information reasonably connected with such prohibited conduct.
These restrictions are intended to protect MITA Motorsports, its customers, employees, vendors, and business partners from fraud, abuse, and other improper activity.
Payment Disputes and Chargebacks
If a customer initiates a chargeback or payment dispute, MITA may provide the applicable payment processor, financial institution, or other authorized party with relevant transaction records and documentation necessary to respond to the dispute.
Such documentation may include order records, invoices, payment records, shipping records, tracking information, delivery confirmation, communications, product information, photographs, and applicable terms and policies.
Customers are encouraged to contact MITA before initiating a payment dispute where the issue can reasonably be addressed through MITA’s customer service or applicable claim process.
Nothing in this policy prevents a customer from exercising any right or remedy that cannot lawfully be waived, restricted, or excluded under applicable law.
MITA Motorsports respects customers’ right to express their opinions, provide reviews, and share their experiences regarding our products and services, including through social media and other public platforms.
Customers are encouraged to contact MITA directly if they believe there is an issue with an order, product, shipment, or service so that we have an opportunity to review the matter and provide an appropriate response.
MITA does not require customers to refrain from providing truthful reviews or expressing legitimate opinions.
However, MITA does not permit threats, harassment, intimidation, or coercive conduct directed toward MITA, its employees, representatives, vendors, or business partners.
Customers must not use the threat of negative publicity, social media posts, reviews, online campaigns, or contact with third parties as leverage to demand a refund, replacement, discount, free product, cancellation, compensation, special treatment, or other benefit to which the customer is not otherwise entitled.
Examples of prohibited conduct may include:
• Threatening to publish negative reviews or social media posts unless MITA provides a refund, discount, replacement, free product, or other benefit.
• Threatening to contact influencers, media outlets, manufacturers, business partners, or other third parties for the purpose of pressuring MITA to provide an outcome that is not required under the applicable terms of sale.
• Threatening coordinated harassment, review-bombing, or other organized campaigns against MITA or its employees.
• Publishing or threatening to publish knowingly false, fabricated, misleading, or materially deceptive statements about MITA, its employees, products, or business operations.
• Publishing private, confidential, or personal information concerning MITA employees, customers, vendors, or other individuals without authorization or lawful basis.
• Using abusive, threatening, intimidating, or harassing communications in connection with a customer dispute.
How MITA Handles Social Media-Related Disputes
MITA will evaluate customer complaints based on the applicable order records, product information, shipping records, communications, and terms of sale rather than the customer’s willingness or unwillingness to post publicly about the matter.
A customer’s decision to publish a review or complaint will not, by itself, cause MITA to deny a legitimate claim.
Likewise, MITA will not provide a refund, replacement, discount, cancellation, or other benefit solely because a customer threatens to publish negative content.
Where MITA reasonably determines that a customer has engaged in harassment, threats, coercion, fraud, knowingly false statements, or other prohibited conduct, MITA reserves the right, to the extent permitted by applicable law, to restrict communications, suspend or terminate an account, cancel pending orders, or decline future transactions.
Nothing in this policy prohibits customers from exercising lawful rights, submitting legitimate complaints, providing truthful reviews, contacting government agencies or consumer-protection authorities, or pursuing other remedies available under applicable law.
MITA Motorsports respects customers’ right to express opinions, share experiences, and provide honest reviews regarding our products and services.
However, customers must not knowingly publish, distribute, submit, or communicate false, fraudulent, fabricated, or materially misleading information regarding MITA Motorsports, MITA products, products sold by MITA, or MITA’s business operations.
Customers are responsible for ensuring that factual statements they publish or communicate about MITA or its products are accurate and not presented in a misleading manner.
Prohibited conduct may include, without limitation:
• Knowingly claiming that a product is counterfeit, fake, or unauthorized when there is no reasonable factual basis for such a claim.
• Knowingly misrepresenting the manufacturer, country of origin, specifications, materials, condition, authenticity, or intended use of a product.
• Claiming that MITA sold or shipped a product that was materially different from the product actually ordered when the statement is knowingly false.
• Publishing fabricated photographs, videos, screenshots, documents, tracking information, or other evidence intended to create a false impression regarding an order or product.
• Knowingly misrepresenting the circumstances of a return, refund, cancellation, shipment, warranty claim, payment dispute, or other transaction.
• Presenting an isolated personal experience or opinion as an established factual statement when doing so is knowingly misleading.
• Editing, altering, or selectively presenting photographs, videos, communications, or other materials in a manner intended to materially misrepresent the condition or characteristics of a product.
• Repeatedly distributing information that MITA has provided reasonable evidence to be factually incorrect, while knowingly continuing to represent that information as true.
Product Information and Customer Responsibility
Customers should review the applicable product listing, specifications, photographs, compatibility information, manufacturer information, and other available documentation before making statements regarding a product.
Product specifications, availability, compatibility, manufacturing information, and other details may change over time. A customer’s misunderstanding, honest mistake, or disagreement with MITA does not by itself constitute prohibited conduct.
MITA will distinguish between a legitimate opinion or good-faith complaint and a knowingly false or materially misleading factual statement.
False Claims and Account Restrictions
Where MITA reasonably determines that a customer has knowingly provided or distributed false, fraudulent, fabricated, or materially misleading information in connection with an order, product, claim, payment dispute, or public statement, MITA may take appropriate action to protect its business and customers, to the extent permitted by applicable law.
Such actions may include requesting correction of inaccurate information, disputing or responding to the information, providing supporting documentation to relevant parties or platforms, restricting communications, suspending or terminating an account, cancelling pending orders, or declining future transactions.
Nothing in this policy prohibits customers from making truthful statements, expressing opinions, reporting genuine concerns, submitting good-faith complaints, or exercising any rights or remedies available under applicable law.
MITA Motorsports does not currently offer a military discount or military-specific pricing program.
This applies to all customers, including active-duty military personnel, veterans, reservists, National Guard members, military retirees, and military personnel of any country.
Military affiliation does not create an entitlement to a discount, special pricing, free shipping, priority service, or other preferential treatment unless MITA expressly announces such a program.
Customers may not request, demand, or apply a military discount that has not been offered by MITA. Any discount must be specifically authorized by MITA and applied in accordance with the applicable promotional terms.
MITA appreciates the service and contributions of military personnel and veterans. However, MITA’s decision not to offer a military discount is a general business policy and is not intended to diminish or comment on any individual’s military service.