• Go to checkout and enter your billing information and shipping address. Returning customers can sign in using their email and password, and their billing information will appear automatically. We typically ship out during business days (Japan), and shipping takes approximately 14 business days to arrive at your door.
• What if my payment won’t go through?
  • As we operate our business in Japan, many credit card companies or bank institutions may flag the payment as suspicious activity. They will need to be contacted to proceed with the payment and purchase of your items.

• • No, all of our products are new.
• Do you sell genuine products?
  • Yes, we provide genuine products either by Honda/Acura or with our trusted aftermarket partners. We clearly indicate the manufacturer of each product in all of our listings.

• • MITA typically ships out orders during business days in Japan.
• What happens if I order on a Friday afternoon, Saturday, or Sunday (Tokyo time)?
  • If you place an order during these times, it may not be shipped out until the following week.
• How long does shipping take
  • Shipping takes approximately 2-3 business days to arrive at your door, based on the expected shipping and delivery times of the company’s shipping partners.
  • For orders with FREE SHIPPING; It will take approximately 2-3 MONTHS (60-90 DAYS) to receive your order. FREE SHIPPING does not provide a Tracking Number.
• When can I expect my order to arrive?
  • After placing your order, the company will begin processing it the following business day. From there, it will take approximately 14 business days for your order to arrive, unless any items need to be manufactured or are on backorder status.

• • No, they do not carry stock.
• Why don’t your aftermarket partners carry stock?
  • It’s typical for companies on this side of the world not to carry stock unless it’s in high demand.
• How long will it take for my part to be made and shipped?
  • There may be a lead time of a week to a month before your part is made and shipped.
• Who can I contact if I have questions?
  • Please contact MITA via email if you have any questions.

• Any backordered items need and will be cancelled automatically to prevent any delays to purchases and orders.
• Items that have a backorder date of up to 2 business weeks will remain; while items that are longer will be cancelled and automatically refunded.
• Any orders sent out separately upon request are subjected to additional shipping costs and a processing fee.
• Aftermarket partners’ products are exempt from the backorder time frame as many products are made to order and can take a few months to be made.

Yes, you may return your order within 5 business days of receiving your tracking number.

• Are OEM Honda products or partnered products eligible for return?
  • No, OEM Honda products or partnered products are not eligible for return.
• Are OEM Honda / Acura part numbers matching to order eligible for return?
  • No, OEM Honda / Acura part numbers matching to order are final sales.
• Are partnered company products eligible for return?
  • No, partnered company products are final sales.
• Are MITA original products eligible for return?
  • Yes, MITA original products are eligible for return, but a 20% restocking fee will be applied. This applies for all terms of sale, including pre-orders.
• In what condition should the returned item be?
  • The returned item needs to be returned in a non-used working condition and in the original sealed packaging.
• Do I need to provide a reason for returning the product?
  • Yes, an email with reasoning is required. If acceptable, a return can be authorized.
• Who pays for shipping costs for returns?
  • The returner is responsible for paying any shipping costs for returns, including customs and fees.

• If you receive a defective product, please contact MITA Motorsports immediately. You can email us at info@mitamotorsports.com and provide your order number and proof of the defective item, such as photos or videos.
• How does MITA Motorsports ensure product quality?
  • We take great care in ensuring the quality of our products. Before we package and ship them, we thoroughly inspect each item for authenticity and any imperfections. If any issues arise during this process, we will notify you immediately.
• What happens if I am not satisfied with my purchase?
  • MITA LLC does not guarantee customer satisfaction with our products or services. Please keep in mind that we design, make, or manufacture products sold online. However, if you have any concerns or issues with your purchase, please don’t hesitate to reach out to us. We will do our best to assist you.

• If your package is stuck in transit, there are a few steps you can take.
• What information does FedEx require?
  • FedEx may require information on what the package contains, and they will also require an HS7 form. 
• What should I do if I encounter other issues?
  • If you encounter any other issues, please email us for further assistance.
• I ordered wheels and received a tracking number, but it’s not updating. What should I do?
  • Don’t worry! For our wheels, we ship them using sea freight to provide you with the best rate possible. The tracking information won’t update until the wheels have been cleared by customs and arrived in the designated country. So, if you don’t see any updates yet, it just means your wheels are still in transit. Please be patient and keep an eye on your tracking information, as it should update once your wheels have cleared customs and arrived in your country.

• The MADE IN CHINA sticker is required for legal export documentation when shipping via SEA FREIGHT (DDP) or AIR FREIGHT (DDP) from Hong Kong. It does not imply that the product is manufactured in China.
• Are your products made in China?
  
  • No, our products are not manufactured in China unless specifically stated. The MADE IN CHINA sticker is applied solely for export compliance purposes.
• Why do you ship from Hong Kong?
  
  • Shipping from Hong Kong helps us lower shipping costs for our customers while maintaining efficient delivery through SEA FREIGHT (DDP) and AIR FREIGHT (DDP) options.
• What does DDP (Delivered Duty Paid) mean?
  
  • DDP means that we take care of all shipping logistics, customs clearance, and payment of duties and taxes on your behalf. This ensures a hassle-free delivery process, with no additional charges upon receipt.
• Can I remove the “MADE IN CHINA” sticker?
  
  • Once you receive your product, you may remove the sticker as it is only required for customs and export compliance during shipping.

• If you wish to cancel an order that was placed during Pre-Order or Back Order status, a 20% re-stocking fee will be applied to your refund. This fee is charged to cover the cost of processing and handling the order.

• MITA Motorsports or MITA LLC (MITA合同会社) offers a price matching service to ensure our customers receive competitive pricing. However, please note that we only price match with certified websites. To initiate a price match request, the competing website must be a recognized and certified vendor. The following conditions apply:
  • The competing website must be an authorized and certified retailer of the product in question.
  • Price match requests must be submitted before the purchase is made.
  • The product must be identical, including brand, model, color, and specifications.
  • The price on the competing website must be publicly advertised and verifiable.
  • Price matching is not applicable to clearance, closeout, refurbished, or liquidation sales.
  • MITA Motorsports or MITA LLC (MITA合同会社) reserves the right to verify the authenticity of the competing website and the accuracy of the pricing information.
  • Price matching cannot be combined with other discounts, promotions, or offers.
• How to price match:
  • To request a price match, please provide the URL of the certified website and any necessary details for verification. MITA Motorsports or MITA LLC (MITA合同会社) will review the request and determine eligibility based on the specified conditions.

Submit a Price Match Inquiry
To request a price match, please provide the following information:

1. Product name and part number.
   
   1. Competitor’s price and link to their listing (or supporting documentation).
   2. Your contact details.
   3. You can submit this information via email or through our inquiry form on our website.
2. Wait for Confirmation
   
   1. Once your price match inquiry is submitted, our team will review it to ensure it meets our eligibility criteria.
   2. You will receive confirmation within 1-2 business days regarding the approval of your price match request.
3. Receive and Use Your Custom Invoice
   
   1. If your price match request is approved, a custom invoice reflecting the updated price will be sent to you.
   2. Do not place your order before receiving this invoice, as the price match will not apply retroactively.
4.  

Important Notice
If you place an order before the custom invoice is created, you forfeit your price match request. Please ensure you wait for confirmation and the updated invoice before proceeding with your purchase.

• What does “As Is” mean? “
  • As Is” means that the item is sold in its current condition with no guarantees or warranties. These items have slight imperfections but are fully functional.
• What kind of imperfections can I expect?
  • Imperfections may include cosmetic defects such as scratches, dents, or minor paint issues. These do not affect the functionality of the item.
• Can I return or exchange an “As Is” item?
  • No, all sales of “As Is” items are final. We do not accept returns, exchanges, or refunds for these items.
• Is there a warranty for “As Is” items?
  • No, “As Is” items are sold without any warranty, express or implied.
• How do I know if an item is an “As Is” item? “
  • As Is” items will be clearly marked and described as such on our website or in our store. The description will include any known imperfections.
• Are “As Is” items safe to use?
  • Yes, “As Is” items are fully functional and safe to use despite their cosmetic imperfections.
• How can I contact MITA Motorsports for more information?
  • You can contact us through our website or by messaging us directly. We are happy to answer any questions you may have before you make a purchase.
• Are there any additional discounts on “As Is” items? “
  • As Is” items are already discounted by 50% due to their imperfections. No further discounts apply.
• Where can I find the terms and conditions for “As Is” items?
  • The terms and conditions for “As Is” items can be found on our website and are provided at the time of purchase.
• Can I still use “As Is” items for regular purposes?
  • Yes, “As Is” items are fully functional and can be used for their intended purposes despite any cosmetic imperfections.
• Will you describe all imperfections in the product listing?
  • We will make reasonable efforts to describe the imperfections accurately, but some minor defects may not be listed.
• What if the item doesn’t fit or isn’t suitable for my needs?
  • Since all sales of “As Is” items are final, please ensure the item meets your needs and specifications before purchasing. No returns or exchanges will be accepted.
• What payment methods do you accept for “As Is” items?
  • We accept all standard payment methods listed on our website for “As Is” items.
• Where do I find “As Is” items on your website?
  • “As Is” items will have a dedicated section on our website or will be clearly marked within the product listings.